Terms & Conditions
We strive to constantly deliver a high quality service with the aim for your Motorhome to be ready, fully equipped and spotlessly clean for your collection. Reading, understanding and applying these TERMS AND CONDITIONS, will minimise distress if unforeseen incidents occur and provide consideration for the next hirer.
All drivers must be between the ages of 25 and 75. All drivers must have held a Full UK license for a minimum of 2 years. We are unable to hire to certain occupations; please check before booking. We will also need to undertake a DVLA check of your license. To enable us to do this, at the time of booking we will require either a DVLA check code or your national insurance number.
Comprehensive insurance is provided for one driver as part of the hire agreement & whilst travelling within the UK. There is a £750 excess which must be paid by the hirer following any incident where an insurance claim is made. Unfortunately, we are unable to offer motorhomes for travel outside of the UK (Northern Ireland, Channel Islands & Isle of Man are classed as UK travel). This insurance cover does not include cover for personal belongings. We recommend arranging separate travel, holiday and personal belongings cover for the duration of your holiday.
- Documents Required
On arrival at Yorkshire Coast Caravans you will be asked to show your motorhome hire confirmation email or booking form and driver licenses of any party who will be driving plus two proofs of address i.e. utility bill, no more than 90 days old is acceptable. A bank statement is also acceptable. Unfortunately, a mobile phone or water bill is not an acceptable proof of address.
- Booking Procedure & Payment
An initial deposit of £250 is required which is non-refundable and must be paid at the time of booking. The balance of your hire money is due for payment 6 weeks prior to the start date of your hire, or at the time of booking if you book less than 6 weeks from the start date of your hire which, will be confirmed by email. The security deposit of £750 is payable on collection of the motorhome. These terms and conditions (including the cancellation policy) become binding at the time of booking. Provided that these terms and conditions have been provided to you they are binding on you whether or not they have been signed by you. Yorkshire Coast Caravans will not hire any motorhome on any other terms and conditions. Payment is by Debit Cards, Bank Transfers or Credit Cards.
- Security/Damage Deposit
A security deposit of £750 is payable when you collect the motorhome & is taken to cover any damage to the motorhome or damage/breakages of the equipment. When the Motorhome is returned it will be checked over and once deemed to be in a satisfactory condition as agreed, in the same condition it was let out, with the toilet empty, interior clean including all cooking appliances and the fuel tank replenished, this deposit is refunded within 5 working days . Yorkshire Coast Caravans reserve the right to increase the security deposit for specific events. We reserve the right to deduct any amount which we determine to be due to us from the security deposit and our opinion as to what is due is binding except in the case of manifest error. Please note that this security deposit is NOT a holding deposit and must be cleared funds before the hirer can take delivery (this is an insurance company requirement). This deposit can be paid by credit card or debit card on the collection day. REFUNDS will be processed in the same manner, provided that the vehicle is returned complete and undamaged, clean and tidy on the inside with an empty toilet cassette and a full tank of diesel. On return, the vehicle will be briefly inspected and a full inspection carried out within 48 hours and, if applicable, damage charges will be deducted from your Damage/Security Deposit (Section 7 below).
- Damage & Cleanliness
Motorhome parts are not immediately available ‘off the shelf’. It would therefore be appreciated, if DAMAGE is sustained, that you inform us immediately to enable us to take action prior to your return. Whilst we make no charge for occasional small items broken, please inform us to enable a replacement for the next hirer. For the avoidance of doubt, the vehicle needs to be returned in a clean and undamaged condition with an empty waste and water tank. The toilet should be clean and empty with the motorhome filled with diesel. Exterior waxing is not necessary. A charge of £50 will be imposed for a dirty or unemptied toilet. Equally, assessment will be made re stained carpets or upholstery.
- Motorhome Hire Cancellation Charges
More than 6 weeks Before: Booking Deposit will be lost. 6 Weeks-2 Weeks: 50% of total hire charges will be lost. 2 weeks-No Show: 100% of total hire charges will be lost
Yorkshire Coast Caravans cannot postpone or transfer money from one motorhome hire to another. Yorkshire Coast Caravans reserves the right to amend our cancellation policy for certain events.
- Vehicle Collection
Vehicles are available for collection from Yorkshire Coast Caravans usually between 3:00pm – 4:30pm on the first day of your rental period but will be confirmed by email with your booking form. Please allow at least 1 hour for the handover of the vehicle. We want you to enjoy your holiday to the full – time spent in familiarization with your new “home” will help to ensure that you get the maximum benefit from your hire you are advised to check the vehicle thoroughly before leaving our premises. With prior arrangement, one customer vehicle can be left at our premises inside our locked yard although Yorkshire Coast Caravans accepts no responsibility for any damage that might occur.
- Vehicle Returns
Late returns can have a significant impact on the next hire. All vehicles must be returned to Yorkshire Coast Caravans by 10.30am on the final day of your motorhome hire period (unless otherwise agreed by Yorkshire Coast Caravans). If you fail to meet the return time you will be liable to an extra charge of £50 per hour. Upon return we will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Company’s insurance cover and any damage to which is the hirer’s responsibility. There are no refunds for the early return of the vehicle. The insurance provided is only valid for the period of hire thus any late returns would automatically constitute a traffic offence under the RTA – invalid insurance means the main hirer & any subsequent drivers become personally liable for any accident or damage to the motorhome or 3rd party or 3rd party personal injuries.
Our vehicles are maintained in accordance with the manufacturer’s instructions. Full roadside assistance is provided and will be explained at handover and is included in your welcome pack. If repairs are required to the vehicle please contact Yorkshire Coast Caravans on 01262 400733 for assistance. Our liabilities and responsibilities are limited in the event of a vehicle breakdown whilst on hire. The breakdown covers up to EURO 100 per person per night for accommodation and provides you with a hire car should the repair centre not be able to rectify any faults. Please refer to the handbook supplied with the motorhome at handover.
Smoking inside the vehicle (in the cab area or living area) is strictly prohibited at any time. Failure to comply with this will result in the forfeit of the security deposit.
Our Roller Team Zefiro 685 is allocated as Pet Friendly. Any damage incurred by this agreement will be charged to the hirer in full. Animals are not permitted in the 685 or 674 at any time. Failure to comply with this will result in the forfeit of the security deposit.
Our motorhomes are fitted with three point seatbelts. These are to be worn at all times when the vehicle is in motion. Appropriate car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any child seats themselves. Yorkshire Coast Caravans take no responsibility for any ill fitted child restraints or seatbelts not being worn.
- Campsite Bookings
It is the responsibility of the hirer to prebook and confirm all caravan and camp sites they intend to stay at during the holiday. Yorkshire Coast Caravans take no responsibility for any bookings or cancellations at caravan or camp sites. Yorkshire Coast Caravans will not accept any claims or requests for any loss of bookings due to events beyond our control as detailed in section 18, or as a result of hire cancellation.
- Fuel, Oil, Gas and other consumables
The vehicle is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel plus a £50 admin fee will be charged. The motorhome will be supplied with 2x 6kg gas cylinders. If more gas is required, this is the responsibility of the hirer. In any event both cylinders must be returned with the motorhome.
A motorhome hire mileage allowance is set at 2000 miles per week each mile in excess of this will be charged out at 15p per mile.
In the event of an accident the safety of the hirer and their party is paramount. Emergency services should be called first if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact the company if necessary and then try and minimise loss to the company if it is safe to do so. Regardless of how minor the accident may seem, full details of anyone involved need to be noted down in the accident report form which is kept in the vehicle. This is the responsibility of the hirer. If the accident is of a serious nature, causing any damage to the vehicle, another vehicle or third party, then the company must be informed. You are provided with a first aid kit a fire extinguisher & a fire blanket. Please do inform us of any use of any of these items so that we can replace them. Failure to do so may cause a hazard for future hirers. Once again Yorkshire Coast Caravans request all parties have their own personal travel insurance.
- Events beyond our Control
Unfortunately, events beyond our control occasionally affect bookings. When reference is made to such events in these Terms and Conditions of Hire, this means any event(s) or circumstance(s) which we could not, even with all due care, foresee or avoid. Yorkshire Coast Caravans cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with us is prevented of affected or you otherwise suffer any loss or damage as a result of events beyond our control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, we will offer you the choice of an alternative vehicle (if available) or refund as described above. The offer of an alternative vehicle or refund shall be an exclusive remedy in respect of any loss, costs or expenses caused by events beyond our control.
- Suitable Persons
We have the right to refuse hire to or hand over a vehicle to any person who, in our reasonable opinion, is not suitable to take charge. In such cases, no refund of the hire charge will be made by Yorkshire Coast Caravans who will have no further liability.
- Your Responsibilities
You are responsible for the security of the vehicle at all times during the hire period. You must not drive the vehicle ‘Off Road’ other than for reasonable access to a campsite. Should you become stuck at any time while ‘Off Road’ you will be responsible for any recovery costs. The breakdown cover is for roadside assistance only.
You are responsible for all fines and other legal charges, including but not limited to parking fines, toll fees, speeding fines, the full cost of any fees associated with the vehicle being impounded and any on the spot fines. UK speed limits for the vehicle are as follows. Built-up areas: 30mph, single carriageways: 50mph, dual carriageways: 60mph, motorways: 70mph. Speed limits outside of the UK may vary. You should research the speed limits of the country to which you intend to travel if you plan to holiday outside of the UK.
You are responsible for all the keys that belong to the vehicle. Lost keys are expensive and are not included as part of the breakdown service. You will be responsible for the full cost of the replacement keys and replacement locks if required. You will also be liable for the full cost of repairing any damage caused by forced entry of the vehicle.
You must not sell, rent, lend or dispose of the vehicle or any of its parts, you must not give anyone legal rights over the vehicle. The vehicle remains the property of Yorkshire Coast Caravans at all times.
At the time of handover the vehicle will be in a documented roadworthy condition. You must maintain the vehicle in a roadworthy condition at all times. You must report any fault in or on the vehicle as soon as possible to us, allowing us reasonable time to locate parts and make any necessary repairs.
You must make sure that you use the correct fuel. Using the wrong fuel is not covered by the breakdown service and you will be liable for the full cost of any remedial repairs required as a result of using the wrong fuel.
The hirer shall be responsible for all OVERHEAD DAMAGE resulting from any accident – overhead damage is defined from the ground to in excess of 4 metres or 11’3” off the ground. Damage to the WINDSCREEN, TYRES & PUNCTURES are the responsibility of the hirer. You are required to check the condition of the tyres & engine fluid levels on a daily basis whilst you have the motorhome on hire.
Before you vacate the vehicle you must check that you have not left any personal belongings in the vehicle. Yorkshire Coast Caravans is not responsible for any personal belongings left in the vehicle and is hereby authorised to dispose of the same after the end of the hire.
- Vehicle Ownership
The vehicle remains the property of Yorkshire Coast Caravans at all times and we may repossess the vehicle at any time without further notice if you are in breach of this agreement
- Extra Charges
Toilet cassette not empty £50. Any cooking appliances or equipment found to be uncleansed £50. Fuel tanked unfilled – £50 plus costs of fuel. Valet penalty if returned in unsuitable condition £150.Speeding: The vehicle is not designed to exceed 70mph for passenger & vehicle safety.
- General Data Protection Regulations (GDPR)
The information that you have provided to Yorkshire Coast Caravans will be used to fulfill this contract placed with us. We will not pass this information onto any other organisation outside this company other than our insurer and our insurance broker. For insurance and security purposes, a GPS tracking device is fitted to the motorhome.
- Governing Law
This agreement is subject to the laws of England and Wales. Any disputes not resolved by mutual agreement may only be settled in the courts of this jurisdiction.
If any provision or part-provision of this agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
- Entire Agreement
The parties agree that the agreement constitutes the entire agreement between them, and supersedes all previous drafts, agreements, arrangements and understandings between them, whether oral or written.